Return Policy

Your satisfaction is always our top priority.  We work with our vendor partners to guarantee the quality of our products and we want you to be completely satisfied with your purchase.

If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange to ensure your complete satisfaction.  Please note that all returns require a Return Merchandise Authorization (RMA) Number Please request this form by using the email comminter@commintergroup.com
«Hydrogennie Systems» Return Policy

Your satisfaction is always our top priority.  We work with our vendor partners to guarantee the quality of our products and we want you to be completely satisfied with your purchase.

If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange to ensure your complete satisfaction.  Please note that all returns require a Return Merchandise Authorization (RMA) Number Please request this form by using the email comminter@commintergroup.com

We always strive to make the Return and Exchange process as easy and hassle-free for you as possible. The process is very simple, please be sure to read our Return and Exchange Instructions for detailed information. Please contact us by email at info@hydrogennie.com

Return Conditions
Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included.

For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
When repacking an item for return, please be sure to include the original invoice. Generally, as a  you should return the items to us the same way we sent them to you - in the same condition and with all the original contents.

We do not accept returns on customized orders.
Please see Return Policy Exceptions for more information on returnable items.

Restocking Fees

There is no restocking fee for returns of unopened, unused, and untested items returned within 30 days. This means that an item must be in sellable as new condition.  Please keep in mind that restrictions apply (see Return Policy Exceptions for more details).

We reserve the right to refuse to issue credit for any item that has been, misused or damaged. We also reserve the right to charge a restocking fee of up to 15% on returns of opened, used, or damaged products.

We also reserve the right to charge the restocking fee for exchanges and returns that don't follow our Return and Exchange Instructions or for high-value items of $1,000 and up.

Additional fees may apply if the item is not returned in its original packaging.
The restocking fee may be waived if you place a replacement order of equal or greater value at our online store at the time of return, not necessarily for the same item
Exchanges

If you are not fully satisfied with your purchase, we will be happy to facilitate an exchange for you. Please return the item to us within 30 days of purchase and you will not be charged restocking fees, provided the item is in NEW (unopened, unused, untested and resalable) condition and it does not fall into our Return Policy Exceptions category.

If an item is defective, it can be returned for an exchange within 30 days of purchase, outside the 30 days the manufacturer must be contacted directly for a replacement.
Please be sure to follow the simple steps outlined in Return and Exchange Instructions to guarantee the best service possible on your return.


Exchanges In Case Of Shipping Damage
If an item comes damaged as a result of shipping, please see Shipping Damage and Lost for more information.

Refunds

Product Refunds - To qualify for a refund, our Return Conditions and Return and Exchange Instructions must be followed. If our steps are not followed, a refund will be issued in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are not issued before the merchandise has been received, evaluated and processed us.

Shipping Refunds - Shipping charges on returns are not refund able. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity other than Common Interest Group Corp, such as customs or brokerage fees.

Manufacturing Defects Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with the Warranty terms after our 30 day return window has passed.

Return and Exchange Instructions
We have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:

1.Fill out and submit an RMA Request Form to obtain a Return Merchandise Authorization (RMA) number by sending an email to hg-comminter@commintergroup.com
No return or exchange will be accepted without an RMA Number.

2.Once your RMA request is submitted, you will receive a page with Return Instructions and Merchandise Return Summary which contains an RMA number that is valid for 10 business days.

3.Pack the item securely using as much of the original packing material that was left. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, DHL or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point.

Please remember to include all the contents, accessories, and instruction manuals that came in the original
order.

Please note that we are not responsible for lost or stolen returned merchandise before it reaches our warehouse and it signed for by one of our Team Members.

4.You will get a notification as soon as the return has been processed.
All returns are processed within 10 business days of the receipt of returned merchandise. Refunds, when applicable, will be issued as soon a possible, no more than 10 business days. Credit card companies vary in their processes of posting credits back to your account.

Policy Exceptions
We are unable to accept returns or exchanges on the following items:

If an item has been opened, broken, fastener been removed, modified, damaged, used with other accessories not sold by us we are unable to accept its return.

We are unable to accept returns or exchanges on the following items:
If an item has been opened, broken, fastener been removed, modified, damaged, used with other accessories not sold by us we are unable to accept its return.

Customized or personalized products
At this time we must charge restocking fees on the return of all our product.
Hydrogennie Systems.  Florida, USA
Technical support is offered Monday - Friday from 9 a.m.  to 5: p.m. (ET)
Phone 305-879-0679
info@hydrogennie.com   gsanabria@hydrogennie.com              
Questions or problems regarding this web site should be directed to info@hydrogennie.com 
Copyright © 2002  [Hydrogennie]. All rights reserved